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Alerting |
NetSupport DNA offers
two types of Alerts - 1) System Alerts and 2) PC Alerts.
All alerts are managed from a single intuitive Alerting
interface within the DNA console and are included as standard
within all DNA retail modules.
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Systems Alerts - (Win 98, ME, NT, 2000, 2003 and
XP Clients) |
Identify any changes within the data gathered by NetSupport
DNA across the overall enterprise, including alerts for:
New PCs Added.
Changes in key Hardware Inventory (i.e. Memory / CPU changed
on a PC, New Monitor installed).
Application installation or removal.
Application licensing warnings (i.e. total copies of Acrobat
installed now exceeds company license limit).
Changes to user details.
Internet and Application Metering behavior (access to
restricted sites or applications attempted).
Software Distribution delivery alerts (delivery fail,
or advertised package used).
System Alerts also includes an additional category for "Console Alerts" which refer to any changes in conditions not related to a specific PC, for example when a PC is removed / deleted or a change is made to an operators rights or configuration
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PC Alerts - (Win 2000, 2003 and XP Clients) |
Identify real-time changes or conditions that occur on
a specific PC, including alerts for:
CPU or Network utilization alerts (i.e. CPU utilization
exceeds 90% for X mins).
Process alerts.
Disk space alerts (i.e. Free Disk space below X Gb or
Y %).
Application and Services Start / Stop alerts (i.e. Alert
if AntiVirus service is stopped).
File size change alerts.
Print spooler alerts (number of outstanding jobs).
Security alerts - failed login attempts.
Security alerts - USB device activation alerts (i.e. a
memory stick is installed).
Security alerts - New drive mappings alert.
Security alerts - CD / DVD disk insertion alert.
Windows systems event logs -Alert based on new entries
posted in the windows event log for either application,
security or system categories.
Alerts can be configured to trigger based on a their recorded
status of "Error, Warning, Information, Audit Success,
Audit Failure or All.
PC alerts can also be grouped into user-defined profiles
( i.e. server alerts, desktop alerts) to allow for easy
allocation to enterprise systems.
All alerts can be assigned on either an enterprise or
departmental basis with variable priority levels. Alert
notifications can be directed to specified email recipients
and/or active console users ( on a per alert basis, so
the nature of the alert may dictate which operators are
notified). In addition outstanding alerts are identified
against matching PCs on the main company hierarchy tree
view.
Once Alerts have been identified, suitable action notes
are added by the Console Operator and the Alert is subsequently
closed and a full history of all PC alerts is then accessible
from the History component.
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